About Job

Lumio is redefining software testing. Our platform automates test data, test cases, and test environments – empowering enterprise teams to ship faster, reduce compliance risks, and modernise QA at scale. Our products are used by some of the world's leading organizations, such as Deutsche Bank, UBS, the European Commission, and others.

We’re an ambitious VC-backed startup, having just gone through Series A with leading global investors including redalpine, IQ Capital, Seedcamp, and Deutsche Bank. We have ambitious growth plans, and we are so keen for you to join us on the journey. As a Client Relations Executive, you will serve as the trusted advisor post-sale, optimizing customer happiness, product adoption, and operational satisfaction across our strategic accounts.

Skill Requirements

• Act as the primary champion for enterprise customers, ensuring rapid onboarding and ongoing platform satisfaction.

• Drive customer retention by monitoring usage metrics, health indicators, and platform adoption thresholds.

• Establish relationships with operational stakeholders, Engineering Directors, and QA team leads.

• Resolve deployment hurdles or relationship friction effectively by collaborating with internal technical support.

• Uncover potential workflow expansion vectors and partner with Account Managers to execute upsell motions.

• Record comprehensive client health assessments and renewal timelines accurately within the CRM.

What We Offer

• Competitive salary and meaningful equity

• 20 days annual leave (plus celebration days and your birthday off)

• Remote or Hybrid, flexible working options

• Learning & development budget for coaching, courses, and conferences

• Private medical, dental, and vision cover

• Regular team socials

• Working with a team that’s smart, ambitious, and deeply collaborative

• Generous family leave